EAGLE-TECH.AI — PRIVACY POLICY

Effective Date: January 1, 2025**
Last Updated: January 1, 2025**
Entity: Eagle-Tech.ai, Inc.
1738 Elton Road, Suite 310, Silver Spring, MD 20903, USA

1. INTRODUCTION

This Privacy Policy explains how Eagle-Tech.ai (“We,” “Us,” “Platform,” “Company”) collects, uses, stores, shares, and protects data across our ecosystem, including:

• AI question & answer services

• On-demand technician scheduling

• Remote support

• Marketplace listings and freelancer hiring

• Payment processing and invoicing

• Hardware or electronics purchases

• Enterprise integrations

• Account profiles and identity verification

We are committed to transparency, security, and responsible use of data.

Using the Platform indicates agreement with this Policy.

2. PLATFORM MODEL

Eagle-Tech.ai operates as a technology marketplace.

We provide:

• AI-generated assistance

• A professional services marketplace

• Scheduling & logistical tools

• Device metadata tracking

• Communication utilities

We do not directly provide IT labor, repairs, or consulting.

Interactions are created between:

Client ↔ Provider (Technician / Expert / Vendor)

3. TYPES OF DATA WE COLLECT

We collect four main categories:

A. Account Information

• Name

• Email

• Phone number

• Profile photo

• Professional skills

• Company name

• Service region location

B. Platform Usage Data

• IP address

• Device type

• Browser metadata

• Page interactions

• Error logs and analytics

• AI prompt history

• Chat history

• Service requests submitted

• Marketplace messages

This helps platform improvement, safety, routing, fraud detection, and analytics.

C. Commercial & Financial

• Project invoices

• Provider earnings

• Payment history

• Marketplace transactions

• Tax documentation (1099, W9, compliance)

• Subscription records

• Refund or dispute data

We do not store full credit card numbers.
Payments are handled through PCI-compliant partners.

D. Operational Service Data

Collected only when using services:

• Device metadata (brand, model, serial numbers)

• Location of service appointment

• Service category and issue description

• Photos or media submitted voluntarily

• Signed work or acceptance forms

• Equipment scans and QR codes

This data supports logistics, warranties, RMA processes, and technician accuracy.

4. SENSITIVE INFORMATION (RESTRICTED)

We do not collect or store:

• Passwords

• Banking credentials

• Crypto private keys or seed phrases

• Health data

• Social Security Numbers (unless tax law requires)

• Law enforcement / investigative data

• Children’s data (under 13)

If you submit such information voluntarily, it is your responsibility to remove it.

5. AI DATA USE AND RETENTION

Our AI is used to:

• Generate responses

• Provide troubleshooting suggestions

• Draft communications

• Improve user workflow and experience

We do not:

• Sell your AI prompts

• Monetize private chat data

• Train models using identifiable customer information

Input may be anonymized to improve platform functions.

6. LOCATION DATA

To support field services, we may collect:

• Appointment address

• Technician GPS location while active

• Arrival/route ETA

• Historical service location metadata

We do not continuously track users.
Location is active only during job activity.

7. COOKIES & ANALYTICS

We use:

• session cookies,

• performance analytics,

• anonymized traffic data,

• device fingerprinting (anti-fraud).

We do not use:

• invasive tracking,

• keylogging,

• unauthorized surveillance.

Users may disable cookies, although certain features may not function.

8. HOW WE USE DATA

We use data to:

• operate and improve the Platform

• facilitate booking and dispatch

• identify qualified providers

• route customers to the best solution

• maintain safety

• comply with legal/regulatory expectations

Specifically:

1. To fulfill service requests

2. To provide AI-based responses

3. To prevent fraud or platform abuse

4. To process payments

5. To improve user experiences

6. To comply with law enforcement requests (when legally required)

We do not sell or broker user data.

9. HOW DATA IS SHARED

We may share data with:

• Independent providers you hire

• Payment processors

• Background check services (if voluntarily opted)

• Enterprise clients where you perform work

• Logistics systems for appointment routing

• Cloud infrastructure vendors

We do not share:

• AI prompts tied to your identity

• Private messages publicly

• Marketplace bids to competing users

• Device serials with third parties outside service context

10. USER COMMUNICATION POLICY

By using the Platform, you agree to receive:

• Service notifications

• Booking confirmations

• Arrival alerts (“The Eagle has landed”)

• Payment receipts

• Legal or compliance notices

Marketing is opt-out only.

11. PROVIDER PROFILES

Technicians, MSPs, freelancers and experts agree that:

• Listings and resumes are public

• Reviews may be displayed

• Reputational metrics may appear (ratings, cancellation rate, response time)

These exist to protect customers and marketplace integrity.

12. CUSTOMER-TO-PROVIDER DATA EXCHANGE

Users may share:

• problem descriptions,

• device details,

• photos of equipment.

Users may not share:

• SSNs,

• banking access,

• personal passwords,

• crypto wallets/seed phrases,

• PHI medical records,

• security surveillance data.

You agree to sanitize sensitive data before sharing.

13. DATA STORAGE & SECURITY

We implement:

• AES-256 encryption at rest

• TLS 1.2 or higher in transit

• Role-based access controls

• IP reputation filters

• Credential rotation enforcement

• Cloud isolation techniques

No method of electronic storage is 100% secure.
You accept risk of digital interaction.

14. CHILDREN’S PRIVACY

The Platform is not intended for minors under age 13.

We do not knowingly process their data.
Accounts belonging to minors are removed when detected.

15. DATA RETENTION

We retain limited user data as long as necessary:

• account profiles

• transaction history

• invoices

• tax documents

• safety records

We permanently delete:

• stored credentials

• chat logs older than policy thresholds

• device scans from expired jobs

• photos unrelated to service outcomes

We comply with applicable retention laws.

16. USER RIGHTS (CCPA / GDPR)

Depending on jurisdiction, you may:

• Access your personal data

• Request correction or updates

• Limit processing

• Request deletion

• Export your data

• Withdraw consent

We may refuse deletion where:

• tax records must remain,

• active disputes exist,

• legal orders apply,

• fraud investigations are in progress.

17. INTERNATIONAL USERS

If accessing from EU/EEA:

• GDPR applies

• We may appoint a DPO

• Cross-border data may be anonymized

• No third-party AI vendors receive identifiable data without explicit consent

18. THIRD-PARTY SERVICES

We integrate:

• Stripe / banking processors

• Firebase / hosting

• Mapping (e.g., Google or Mapbox)

• Cloud infrastructure

• Device inventory partners

• Hardware logistics firms

• Marketplace tools

We do not control their privacy policies.

You must review their policies independently.

19. BREACH EVENTS

In case of:

• cybersecurity incident,

• ransomware,

• data breach,

We will:

• notify affected users as required by law,

• secure impacted systems,

• investigate scope,

• provide legally mandated disclosures.

We do not provide ransomware negotiation.

20. NO DATA FOR RESALE

We never sell:

• customer data,

• expert data,

• device data,

• Q&A conversation records,

• location tracking data.

We do not allow:

• brokers,

• scrapers,

• data resale,

• harvesting marketplaces.

21. AI TRAINING LIMITS

We may:

• anonymize usage patterns

• train internal models on sanitized examples

• use behavior signals to improve service quality

We do not:

• expose your private chats to public model training

• use prompt history to create AI datasets with identifiable content

22. PLATFORM SAFETY

We may share data only to prevent:

• fraud

• harassment

• threats

• system abuse

• criminal activity

• stalking

• identity theft

This may include:

• law enforcement cooperation

• IP address tracing

• account audit trails

• arbitration records

23. CHANGES TO THIS POLICY

We may revise this Policy at any time.
Continued use constitutes acceptance.

We will update:

• “Last Updated” date

• summary of key changes

24. CONTACT INFORMATION

For privacy inquiries or data rights:

Eagle-Tech.ai, Inc.
1738 Elton Road, Suite 310
Silver Spring, MD 20903, USA
Email: compliance@eagle-tech.ai
Support: support@eagle-tech.ai

END OF PRIVACY POLICY