Multilingual AI Phone Support Orchestration
Client type: Customer support team with high call volume
Challenge: Call handling was inconsistent, language coverage was limited, and common issues consumed agent time.
Solution: Designed a multilingual phone orchestration flow that captures intent, runs guided troubleshooting, and routes complex cases to live agents with context.
Results: Shorter handle times, better customer experience, and improved coverage for multilingual callers.
Highlights: Speech-to-intent routing, scripted compliance prompts, call summaries, CRM-ready notes.
