Field Technician – Printers & Copiers
(Eagle-tech.ai Field Services Division)
Location
Hybrid / Field-Based (Local & Regional Assignments)
Employment Type
Contract-to-Hire or Full-Time (Flexible)
About Eagle-tech.ai
Eagle-tech.ai is a next-generation technology ecosystem redefining field services, diagnostics, and customer support through AI-assisted workflows and intelligent orchestration. Our field technicians are empowered by Eaglet, our AI assistant, to deliver faster, smarter, and more reliable on-site technical services.
Role Overview
We are seeking a Field Service Technician – Printers & Copiers to support business and consumer clients with installation, maintenance, troubleshooting, and repair of printer and copier systems. This role is ideal for technicians with hands-on experience or individuals with basic IT knowledge looking to grow into a professional field service career.
Technicians will receive job dispatches, diagnostics assistance, and documentation support through the Eagle-tech.ai platform.
Key Responsibilities
Field Service & Technical Support
- Diagnose, troubleshoot, and repair printers and copiers (laser, inkjet, MFPs).
- Perform installations, configurations, and network setups.
- Replace consumables and hardware components (rollers, fusers, drums, etc.).
- Conduct routine maintenance and preventative servicing.
IT & Network Support (Basic to Intermediate)
- Configure printers on local networks (Ethernet / Wi-Fi).
- Troubleshoot print queue issues, drivers, and OS compatibility.
- Work with basic TCP/IP, DNS, and shared printer environments.
- Interface with Windows and macOS systems.
Customer Experience
- Provide professional, courteous on-site support.
- Explain issues and resolutions in clear, non-technical language.
- Maintain service documentation via the Eagle-tech.ai platform.
Required Qualifications
Minimum Requirements
- Experience repairing printers/copiers OR
Basic IT knowledge with strong willingness to learn. - Understanding of computer hardware and peripherals.
- Familiarity with Windows operating systems (macOS a plus).
- Ability to work independently in the field.
- Reliable transportation and valid driver’s license.
- Strong problem-solving and communication skills.
Preferred Qualifications
- Prior field service or helpdesk experience.
- Knowledge of brands such as HP, Canon, Ricoh, Xerox, Brother, Kyocera.
- Basic networking knowledge (IP addressing, router/switch concepts).
- CompTIA A+ or similar certification (preferred, not required).
Tools & Technology
- Eagle-tech.ai Field Technician App (job dispatch, AI-assisted diagnostics)
- Mobile device for service documentation
- AI-powered troubleshooting support via Eaglet
Compensation & Benefits
- Competitive per-job or hourly pay (based on experience)
- Performance-based incentives
- Flexible scheduling
- Training and certification opportunities
- Career growth into advanced IT, networking, or AI-assisted field services
Career Path at Eagle-tech.ai
- Junior Field Technician
- Certified Field Technician
- Senior Field Engineer
- Multiservice Technician (Printers, Networking, POS, IoT)
- AI-Guided Field Specialist
How to Apply
Interested candidates should apply through the Eagle-tech.ai platform. Selected applicants will complete a brief skills assessment and onboarding process.
